Client Information such as contacts, assigned judge, charges and more can be synced from outside data sources. Currently, our integration is with Judicial Information Services (JIS) available in the state of Michigan. All examples shown will use the JIS label.
Cases will be imported if they match the following criteria:
- Case Type
- JUV
- Case/File Type
- DJ-Designation
- DL-Delinquent
- TL-Traffic
- PJ-Juvenile Personal Protection
- Participant
- Must be JUV
Currently, JIS will NOT pull PV (Probation Violation) or NA (Neglect & Abuse) cases.
Connecting a New Client #
New clients will be checked automatically for a match in the existing outside data source, if the integration exists for your organization.
To add a client, use your New Client button from the navigation menu (under Case Manager) on the left or the green “+” button to add New Client from your dashboard.
The First Name, Last Name, and Date of Birth must match your integrated data source. If they do not match, no results for that client will be returned.
If a match is found, the system will prompt you to import the information that is already attached to the client.
Connecting an Existing Client #
To connect an existing client, find the desired client through Case Manager or your Dashboard.
In the Client Summary, there will be a “Connect Client” link at the bottom right of the About module (just above the Court Case module).
Click this link and confirm client information (First Name, Last Name, Birthdate) before clicking Search.
If the client is a successful match, you may import the information:
If the client is not found in the outside data source, the system will let you know. This will allow you to change the client information and search again if needed.
Case Data Merge #
Once you have matched the client, you will be able to use the “case data merge” page to determine what information stays the same in YouthCenter, what information is pulled from JIS, and if any data should be ignored in future merges.
Use the checkboxes to ignore/unselect full data sections. In the example below a petition and all associated information beneath it is unselected and will not be merged into YouthCenter.
Is this Client Connected? #
Any client who includes a cloud icon next to their name is connected to the external data source. Here’s a client search showing a connected client:
And here is the cloud icon in the Client Summary for a youth that’s already connected:
Updating Client Information #
Connected clients should update on their own every 24 hours.
If new information is available from the connected external data source, you’ll see a notification on the bottom left of the Client Summary. You can update this manually if desired.
Click Import Changes on the bottom right to make the update.
The system will allow you to review changes before updating the information.
Troubleshooting #
There may be a time when the outside data source is not connecting to YouthCenter. To check on this, use the following navigation:
- Go to Administration
- Choose Site Settings from the submenu
- Click on YouthCenter Settings
- Scroll down and select the green “Check Settings” button
A successful test will show in green, like below.
If your test is NOT successful, please try again after 15 minutes.
After those 15 minutes, contact support via the support page linked here.
