---
title: "Safeguard Troubleshooting-Enabling Captive Portal Access"
description: "Regarding the issue where devices can’t connect to the \"Public\" SSID due to the EULA page (similar to hotel or airport Wi-Fi), the **SafeGuard Device** needs to have **\"Captive Portal Detection\"** enabled to trigger that login page. Please follow these steps to check the…"
url: "https://docs.youthcenter.net/docs/safeguard-troubleshooting-enabling-captive-portal-access/"
updated: "2026-09-18"
category: Facility
tags:
  - Facility
  - Facility Placements
---

# Safeguard Troubleshooting-Enabling Captive Portal Access

Regarding the issue where devices can’t connect to the "Public" SSID due to the EULA page (similar to hotel or airport Wi-Fi), the **SafeGuard Device** needs to have **"Captive Portal Detection"** enabled to trigger that login page.

Please follow these steps to check the settings:

Step 1: Go to "Settings" on the device and select "Network & Internet"

![Go to "Settings" on the device and select "Network & Internet"](https://docs.youthcenter.net/wp-content/uploads/2026/05/image-32.png)

Step 2: Select "Internet" and scroll down to "Network preferences."

![Select "Internet" and scroll down to "Network preferences."](https://docs.youthcenter.net/wp-content/uploads/2026/05/image-31.png)

Step 3: Choose "Cipherlab Proprietary Settings."

![Choose "Cipherlab Proprietary Settings."](https://docs.youthcenter.net/wp-content/uploads/2026/05/image-33.png)

Step 4: Under the Proprietary settings, disable the Wi-fi.

1.

![Under the Proprietary settings, disable the Wi-fi.](https://docs.youthcenter.net/wp-content/uploads/2026/05/image-34.png)

Step 5: Under the same settings, scroll down to enable “Captive Portal Detection.”

![Under the same settings, scroll down to enable “Captive Portal Detection.”](https://docs.youthcenter.net/wp-content/uploads/2026/05/image-35.png)

Step 6: Re-enable Wi-fi.

![Re-enable Wi-fi.](https://docs.youthcenter.net/wp-content/uploads/2026/05/image-36.png)

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